-
Automotive aftersales consultancy services.
-
Written after more than ten years in the retail automotive environment my first book is aimed at helping people in customer facing roles in the service department.
-
I firmly believe that the jump from service advisor to service manager is the biggest jump to make in the retailer network as it stands today. Even senior service advisor or team leader roles don’t fully prepare you for the challenge ahead. I believe this because I made a very similar jump myself and the…