Written after more than ten years in the retail automotive environment my first book is aimed at helping people in customer facing roles in the service department.

It covers the key customer touch points and the main kpi’s that are used to measure a departments performance.

It will help advisors who struggle with juggling all the tasks required daily. It will help service managers who are trying to train new starters by offering a structure to follow.

It will also help sales managers looking to take the next step to general manager but haven’t had experience in a service department. Or potentially a work shop controller looking to step up to service manager but hasn’t had much customer facing experience.

I even had a parts person read use it because they wanted to become a service advisor and understand that side of the business in more depth.

Whatever role you have in the automotive market you could benefit from reading this book.

Link to buy: https://amzn.to/4oSTc6U

“It’s all about the people.”